Terms & Privacy.

Orders

Placing an order on this website is an offer to buy. The order is accepted — and the contract is formed — when we confirm your order by email. Prices are shown in euro and include VAT where applicable. We keep a record of every order, including the exact prices at the time it was placed.

We bake to order in small batches. If something you ordered isn't available, we'll contact you to swap it or refund that item in full.

Payment

Payment is taken securely at checkout by card through our payment provider. We never see or store your full card details on our website. Your order is only baked and dispatched once payment has cleared.

Delivery & collection

Nationwide delivery across Ireland costs €5.50 on orders under €30, and is free on orders of €30 or more. Collection from the shop is free. Full details are on our delivery page.

While we package every box carefully, we can't accept responsibility for delays once a parcel is with the courier.

Cancellation & refunds

Because our bakes are perishable and made to order, we can't accept cancellations once an order is being prepared. If an order arrives damaged or something isn't right, contact us within 48 hours and we'll make it right with a replacement or a refund.

Food & allergens

Everything is baked in a kitchen that handles wheat, egg, milk, soya and nuts, so we can't guarantee an allergen-free product. If you have an allergy, contact us before ordering.

Privacy — what we collect and why

When you place an order or send us a message, we collect the details needed to fulfil it: your name, contact details, delivery address and order contents. We use them only to process your order, answer your messages and, if you've joined the newsletter, to send you cookie updates.

We never sell or share your personal details with anyone beyond the couriers and payment providers needed to deliver your order. You can ask us at any time for a copy of the details we hold about you, or ask us to correct or delete them — just email us.

Contact

Kookie & Co. Coffee Shop, Unit 3, The Mill Centre, Irish Street, Enniscorthy, Co. Wexford, Y21 C440. Email info@kookie.ie for any question about these terms or your data.

Questions? Head to the contact page and we'll sort it out.